Ministry of Attorney General Strategic Plan 1998 - 2001




Table of Contents


Message from the Attorney General Vision Statement
Foreword Goals, Strategies and Key Success Indicators
Mandate Appendix I: Situational Analysis
Mission Statement Appendix II: Glossary of Terms
Value Statement  

Message from the
Attorney General
Ujjal Dosanjh, Minister of Attorney General

The Ministry of Attorney General is responsible for administration and delivery of justice services in the Province, as well as human rights, multiculturalism and immigration. Our mandate is to protect the safety and security of all British Columbians.

As Attorney General, and as a community member, I understand the importance of safe communities. We are working to develop innovative crime prevention strategies, provide effective levels of policing and law enforcement and give police the tools they need to ensure community safety.

The process of justice reform is well underway in British Columbia and will continue in the future. While tough enforcement, prosecution and incarceration are needed for serious crimes, people have told us they want preventative and restorative justice measures for low-risk offenders.

We have a responsibility to protect the rights of all British Columbians, particularly our most vulnerable citizens. Continued emphasis on enforcement of the Human Rights Code, multicultural projects and anti-hate initiatives will help us meet this commitment.

The work of the Ministry is diverse and far-reaching. It touches the lives of all citizens of the Province. Our challenge as a ministry is to find ways to continue to deliver justice programs and services within a fiscal climate where resources are limited.

Strategic planning, though it is only one component of the entire planning cycle, is a way of providing direction within the Ministry. It is a tool that will allow us to maintain essential services and focus limited resources on important programs and projects.

A strategic plan's value is in its application. It provides direction and impetus within a results-oriented framework. It is a living document that, if skillfully employed, will guide Ministry responses to a complex, changing environment. It will enable the Ministry to monitor results and adjust its programs accordingly.

The Ministry's work cannot be accomplished without the dedication and commitment of staff. This is why our strategic plan also stresses the importance of a supportive workplace environment, - one which allows for the development and retention of a skilled and productive workforce.

Our mandate is to deliver a justice system that allows people to feel safe and secure at home and in their communities. We will continue to consult with staff, stakeholders and the public, in the days to come, to find ways to reach this important goal. Together, I am confident we will succeed.
Ujjal Dosanjh, Attorney General Signature

The Honourable Ujjal Dosanjh
Attorney General


 Maureen Maloney, Deputy Minister

The Ministry is experiencing both a growing public demand for services and an increasing need to reduce operational costs. These competing pressures require a reexamination of the way we carry out our responsibilities, a clear identification of our direction and priorities, and the development of strategies to better serve the public through greater efficiency and effectiveness.

The need to continuously improve performance is not limited to the Ministry. In April 1996, the Auditor General of British Columbia and the Deputy Ministers' Council issued their second joint report entitled Enhancing Accountability for Performance: A Framework and an Implementation Plan. This report calls for increased accountability, more extensive use of performance measures, and a shift in management focus from process and activities to intentions and results.

Responses to the Ministry's challenges, to demands from the public we serve and to the government accountability initiatives are best developed within the context of an ongoing planning process. This document presents the first element of that process, a three-year strategic plan. The intention of the plan is to:

  • articulate the Ministry's strategic direction
  • define a set of measurable goals and strategies
  • guide all levels of Ministry planning and budgeting; and
  • establish a reference for monitoring success.

The plan is a result of extensive consultation with many levels of policy, planning and management decision-makers within the Ministry. It also builds on previous work, including Strategic Reforms of British Columbia's Justice System. A companion document, Ministry Service Delivery Plan, will include more detailed information on programs and projects that are designed and operated to carry out the strategies set out in this document, as well as timelines, budget linkages, and performance monitoring mechanisms.

Maureen Maloney, Deputy Minister Signature
Maureen A. Maloney
Deputy Minister


In Canada, constitutional responsibility for the justice system is shared by the federal and provincial governments.

The federal government legislates the criminal law and procedures and the laws relating to divorce, immigration, admiralty matters, bankruptcy and interprovincial trade and commerce. It is also responsible for prosecuting drug offenses, providing penitentiaries and appointing Superior Court judges.

Provincial governments are responsible for the administration of justice, including the operation of all courts, the prosecution of criminal code offenses, the provision of correctional services, the provision of policing and law enforcement, and the appointment of Provincial Court judges. The provinces are also responsible for civil law other than in specific areas of federal authority, such as divorce.

In British Columbia, the Attorney General is the chief law officer for the province and the official legal advisor to the Lieutenant Governor and the members of Cabinet responsible for legal affairs. The Ministry of Attorney General is responsible for the administration and delivery of justice services throughout British Columbia. The Ministry’s programs can be broadly grouped into four areas: criminal, civil/family, administrative and regulatory. In addition, the Ministry is responsible for human rights, multiculturalism and immigration settlement programs, as well as a number of independent agencies, boards and commissions.

Mission Statement

The Ministry of Attorney General will deliver programs within its constitutional responsibilities which:

  • protect the safety and security of British Columbians
  • maintain an independent, impartial and accessible justice system, and
  • provide high quality legal advice and services to Government

Value Statement

The Ministry of Attorney General is a supportive employer committed to delivering effective services in accordance with the following values:

  • Independence and Impartiality
  • Fairness
  • Efficiency
  • Affordability
  • Quality
  • Partnership
  • Innovation and reform

Vision Statement

The Ministry of Attorney General will strive, in partnership with others, to help build a province where:

  • citizens are confident in the integrity of their public institutions
  • people feel safe and secure at home and in their communities
  • civil disputes are effectively and sensitively resolved
  • access to justice processes is timely and affordable
  • communities actively participate in the justice system
  • businesses and individuals can prosper in a fair and effective regulatory environment
  • diverse cultures are valued and respected

Goals, Strategies and Key Success Indicators

The Ministry will progress toward its stated vision by accomplishing its goals. The strategies to achieve these goals include continual improvements to existing programs and services as well as new measures to effectively respond to an ever changing and complex environment.



Key Success Indicators


Enhance community safety and the public’s sense of security

  • Increase the use of crime prevention initiatives to deter crime
  • Educate the public about crime prevention measures
  • Provide youth as risk with alternatives to dissuade them from crime
  • Increased sense of security for British Columbians
  • Reduced crime rate


Reduce the level of serious crime

  • Provide adequate and effective levels of policing and law enforcement
  • Focus prosecutorial and enforcement resources on serious offenses
  • Develop a better capacity to respond to organized and technologically sophisticated crime
  • Seek changes in federal law to enable more appropriate dispositions
  • Reduced rate of serious crime


Protect the community from high-risk and violent offenders

  • Enhance the use of risk assessment tools
  • Implement core programming to reduce the likelihood of re-offending
  • Maintain and improve Protection Order Registry
  • Reduced rate of recidivism


Ensure that all offenders are held accountable for their actions

  • Prosecute according to Crown charging policy
  • Implement diversion/alternative measure programs appropriate to the offenses and to the particular circumstances of the offenders
  • Apply restorative justice approaches to appropriate offenses
  • Rigorously enforce court ordered sanctions
  • Successful diversion rate


Ensure timely and effective processing of criminal cases

  • Support judicial case management and court rule initiatives
  • Improve Crown Counsel case review process
  • Establish active partnerships with communities and municipalities in the delivery of justice services
  • Reduced rate of cases over 240 days


Ensure that victims’ needs are acknowledged and served throughout the criminal justice process

  • Support, monitor and provide training on the implementation of the Victims of Crime Act
  • Create and enhance victim service programs so they are accessible throughout the province
  • Facilitate victims access to Criminal Injuries Compensation
  • No. of new cases of Police based victim assistance programs
  • Victim satisfaction


Promote timely and affordable resolution of civil and family disputes

  • Increase the use of early intervention, mediation and other consensual methods of resolving disputes
  • Improve access to small claims and family court services
  • Focus court and administrative tribunal resources on cases that are inappropriate for resolution by less adversarial means
  • Increased rate of consensual settlement of family disputes
  • Reduced time awaiting for small claims hearings


Protect the rights of all members of society, particularly those who are more vulnerable

  • Strengthen enforcement of child support orders and the use of standardized support guidelines
  • Implement comprehensive policies on violence against women in relationships, sexual assault and child abuse/neglect
  • Support the effective and efficient enforcement of the Human Rights Code
  • Improve the delivery of immigration settlement programs
  • Develop and implement more effective multiculturalism and anti-racism policies, programs and services
  • Support justice initiatives appropriate to the needs of First Nation people
  • Increased rate of child support payment
  • Improved service by Protection order registry


Provide high quality legal services and policy advice to government

  • Provide legal services and policy advice in respect to government actions and decisions
  • Draft legislation and regulations in accordance with cabinet instructions
  • Provide high quality representation of government before courts and administrative tribunals
  • Increased client satisfaction


Improve the efficiency of all ministry operations

  • Apply new technology to justice, administrative and regulatory processes
  • Undertake initiatives to maximize efficiency of business processes
  • Establish a ministry accountability framework
  • Support employee training
  • Improved efficiency in ministry operations


Safeguard consumer and public interests through more effective programs and regulatory practices

  • Review and improve the processes and procedures of administrative and quasi judicial decision-makers
  • Foster partnership with industry to improve voluntary compliance with provincial acts and regulations
  • Strengthen consumer protection through legislation and self-protection educational programs
  • Provide arbitration services to resolve landlord-tenant disputes
  • Maintain the integrity of land title registry and land conveyancing system
  • Reduced number and length of administrative appeals


Develop a supportive and productive workplace environment

  • Develop ways to recognize employees contributions and raise the level of commitment to the government employee recognition plan
  • Manage illness and injury absenteeism through awareness program and flexible work options and scheduling; implementation of substitution policies/guidelines; and creation of strategies to deal with negative work place climates
  • Ensure human resource planning and equity objectives are integral parts of business plans
  • Attract and maintain a diverse work force by removing artificial barriers, employing flexible employment policies and utilizing programs designed to increase the employment of youth
  • Establish employee performance management process which includes setting expectations, performing regular assessments and reporting
  • Implement a succession plan across the Ministry
  • Successful implementation of Human Resource strategies
  • Improved employee job satisfaction

Appendix I: Situational Analysis

The Ministry must adapt to an ever changing environment in order to deliver effective and efficient services to all British Columbians. This section outlines some of the key internal and external factors that affect our plans and policies.

External Demographics

The declines in crime rates seen over the past few years are in part a consequence of a changing demographic profile. While the BC population continues to grow, the population under 25 is expected to slowly shrink in proportion to the total. The 45-64 age group will increase most in both absolute and relative terms. By 2008, those 45 and older will comprise 42% of the population.

We can expect overall crime rates to continue to fall since people over 45 are much less likely to be offenders. At the same time, because older people tend to be more concerned about and fearful of crime, we should not expect the urgency of crime as a public issue to decline over the next decade.

BC receives a high volume of international immigrants and retirees from other provinces. Many international immigrants are unfamiliar with the structure and principles of our justice system. They often bring different expectations and special needs for legal education, translation and interpretation services as well as multicultural community policing. In addition, immigrants are more likely to be the targets of criminals who see them as easy victims.

Internal Demographics

Representation of visible minorities in the Ministry lags well behind the external workforce. Except in the upper management area and among BC's police forces, aboriginal people are under-represented; this is most apparent in the service occupations. Overall, people with disabilities have almost the same representation in the Ministry as in the external workforce.

Although the overall representation of women in the Ministry actually exceeds their proportion in the general population, this is largely a consequence of over-representation in clerical jobs. Women remain under-represented in management and professional positions.

The Ministry's workforce is considerably older than the general population. More than two-thirds of our employees are over 35 years old; about one-quarter are over 50. Nearly half of our senior managers will be retiring over the next decade.

Public Opinion and Expectations

Recent surveys indicate that British Columbians are most concerned about violent crimes and crimes where children are victimized. Most continue to feel that crime is increasing, particularly among youth, that the justice system is too lenient, and that respect for the law is in decline. Confidence in the police remains quite high, but low for other aspects of the justice system.

Crime prevention programs are viewed as a higher priority than law enforcement as a means of reducing crime. At the same time, there is very strong support for stiffer sentences, particularly for young offenders. On the whole, more people support alternative community-based sentencing than building more jails; even those who want to see more jails built clearly agree that different approaches are required for non-violent, low-risk offenders.

One of the few recent attitude shifts observed over the past five years has been a broadening of the focus of concern about crime. Although violent crime is still seen as the top priority for law enforcement, almost as many people think that property crimes such as auto theft should be given more attention.

Most of these attitudes tend to vary considerably across regions, genders, age, income and other demographic groups. This variability suggests that Ministry policies and programs need to be tailored to specific sectors.

Socio-economic Context

The structure and dynamics of families have been changing significantly in recent years, putting more pressure on family courts and services to deal with the emergent issues for children and parents. There are increasing proportions of common-law unions and single-parent families. Family incomes are much more likely to be below established low income cut-off lines where there is a lone parent, particularly a single mother. Children whose parents have a common-law relationship are more likely to see their parents separate; they also experience parental separations at a younger age. Less stability in employment continues to pose additional problems for separating families.

In efforts to support families and protect children while balancing the competing rights of all parties in disputes, family law and the way justice services are delivered are undergoing a number of changes in the areas of divorce, child custody, access, support and protection. The family justice system has been adjusting to complex issues involving fathers’ rights and those of same-sex couples and parents.

Although government revenues are down and there are indications of recession in 1998, the long-range forecast is for economic recovery to begin in the year 2000. The projections are for renewed growth in GDP, employment, weekly earnings, housing starts, residential investment, personal income and corporate profits. However, the effect of the slump in 1998 will likely be felt in the civil courts for several years in terms of liens, foreclosures, bankruptcies and business actions.

Crime Rates

Crime rates have been dropping across Canada over the past few years. This trend continued in 1997 for almost all categories of crime, including homicide, robbery, break-ins, motor vehicle theft and impaired driving. Nevertheless, BC has the highest homicide, property and drug crime rates among Canadian provinces, and was second only to Saskatchewan in overall crime rate in 1997.

Among Canada's nine largest metropolitan areas, Vancouver had the second highest violent crime rate in 1997 (behind Winnipeg) and the highest property crime, overall and other Criminal Code offence rates. Compared to six similarly-sized cities, Victoria led in all categories.

Organized Crime

Because it is a major international port, Vancouver is an active centre for the drug trade, money laundering, and counterfeit credit card, security and document schemes. These and other factors make BC fertile ground for the propagation of international criminal organizations.

Court Case Delay

The number of appearances per criminal case has grown substantially from an average of 3.8 in 1992/93 to 5.3 in 1998/99. While this may seem a small change, it has enormous impact on overall court resources considering the total volume of more than a hundred thousand cases flowing through the courts annually. The latest estimates from March of 1998 are that there are almost 24,000 cases over 120 days old, and 16,000 of those are over 240 days old.

Although total judge sitting hours have increased slightly, we have seen a 50% increase in Family Court hours, for child apprehension hearings in particular. The effect has been to divert judicial resources away from criminal court and increase delays for criminal matters.

Small Claims Court is experiencing its own case delay problems. Although the informal settlement conference process succeeded in reducing the proportion of cases proceeding to trial, court resources have been insufficient even for a declining volume of cases. There are now long delays in awaiting settlement conference and trial dates.

Corrections Workload

While the number of people sentenced to jail has been growing at about the same rate as the general population, pre-trial workloads have increased dramatically. Since 1991, remand populations have more than doubled and community services’ bail supervision work has more than tripled. Probation and conditional sentence caseloads have also grown substantially. At the same time, special programs to protect particularly vulnerable members of the community (victims of spousal or sexual assault) are consuming more than half of all community resources.

Consumer Issues

Consumer protection regulations are being increasingly used to combat criminally fraudulent telemarketing schemes operating out of BC. More investigations staff and forceful legislation will be required to allow us to work effectively with police agencies.

In regulating the residential tenancy area, manufactured home parks continue to present several challenges. People who own manufactured homes but not the land on which they are situated and serviced are particularly vulnerable. Existing standards and dispute resolution mechanisms need to be reviewed.

Emerging consumer issues include the impact on consumers of large corporate mergers, standards for electronic commerce, residential tenancy security deposits, and self-compliance across the regulatory area.

Future Directions

The general public believe that social factors such as poor parenting, broken homes, poverty and the effects of drugs play a larger role in causing crime than does a justice system that is perceived to be 'soft'. Consistent with this view, we are working with other social policy ministries and the federal government to provide integrated support systems for those groups and communities that need them the most.

Although the decline in reported crime rates may well persist into the next decade, the common feeling is that crime is on the increase and that the justice system is ineffective. The Ministry will continue not only to make innovative crime prevention programs and public safety initiatives a priority, but also to revitalize confidence in the justice system and the sense of security among all British Columbians.

Because of court backlogs and the high costs associated with increasing court capacity, there is growing pressure to develop alternatives, particularly for many family and civil disputes as well as less serious criminal offences. A number of innovative approaches are being implemented and tested that are aimed at resolving disputes out of court through mediation, counseling and education services. The Ministry has established community-based accountability and alternative measures programs and has expanded diversion for non-violent, low-risk offenders where appropriate. At the same time, new court rules and case management procedures are being developed that will allow the courts to operate more efficiently.

Internally, we are exploring strategies to replace our aging workforce with experienced people and have plans in place to make it more closely match in profile the population it serves. The Ministry is also looking for ways to improve access to the justice system in communities that are characterized by increasing multicultural diversity.

In terms of technology, the upcoming challenge will be to utilize innovations in computing and communications to speed-up and make more efficient the way the various independent agencies comprising the justice system exchange and use information. The difficulty here is not so much in developing the technology itself as applying it while respecting the complex of laws, authorities and court rules which govern the justice system as we know it.

Appendix II: Glossary of Terms

Mission Statement: Mission Statement describes the businesses the Ministry is in; the clients the ministry serves and their needs; and the products or services the ministry delivers.
Value Statement: Value statement is intended to express how we treat our clients, how we relate among ourselves, and the principles that guide our work.
Vision Statement: An expression of the overriding goal or future state towards which the organization is striving. The vision statement is intended to motivate and direct employees by providing the image of what the organization will look like should it achieve optimal success.
Mandate: A mandate statement may refer to the enabling legislation or authority establishing an entity, and to any other acts, regulations or related policy that direct or shape the programs the organization delivers.
Goal: A general statement of desired results to be achieved over time.
Strategy: The means to an end, the method for achieving a particular goal.
Key Success Indicator: A specific measure of a result.